A It Service Desk/Field Engineer is required for a asprining IT company based in Wolverhampton. This is a great position for someone that wants to expands their career in the IT engineering industry.
Duties involved:
- To take and log helpdesk calls
- To provide 1st and 2nd line technical support to a diverse array of clients
- Provide onsite support
- To be proactive when dealing with user issues
- To log and action issues identified by proactive monitoring
- To support and maintain all levels of appropriate documentation
- To assist in the maintenance and administration of hosted solutions
Essential Experience:
- Previous experience working in a role providing a high level of 1st and 2nd line desktop & server support
- Knowledge of Microsoft based server operating systems with emphasis on Windows Server 2008 / 2012 administration
- Strong knowledge of Microsoft based desktop operating system with emphasis on Windows 7 & 8,
- Working knowledge of Exchange server 2010 / 2013 & Exchange Online (Office 365)
- Experience with using and troubleshooting Outlook 2007 / 2010 within a network environment
- Experience of managing shared folders and printers in a network environment
- Knowledge of network and firewall administration, Active Directory administration – users creation, group memberships management, password management
Desirable Experience:
- Experience with DNS/DHCP/VPN/Firewalls
- Experience of group policy management
- Microsoft / certifications desirable
- Server installation / migration experience
- Terminal Server / RDS / Citrix Experience